Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

What controllers are those? Did you try updating them to troubleshoot the issue?

Kindly see details on how to do that here support.xbox.com/en-US/help/hardware-ne...

If that doesn't help, then Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here support.xbox.com/en-US/help/hardware-ne...

If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here support.xbox.com/en-US/help/hardware-ne...

If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here support.xbox.com/en-US/help/hardware-ne...

Hope this helps!

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