What controllers are those? Did you try updating them to troubleshoot the issue?
Kindly see details on how to do that here support.xbox.com/en-US/help/hardware-ne...
If that doesn't help, then Please see a well detailed guide on how to troubleshoot the Xbox Wireless Controller here support.xbox.com/en-US/help/hardware-ne...
If that doesn't help with the issue, you will need to send the device to Microsoft for a service repair/replacement. You can see how to do that here support.xbox.com/en-US/help/hardware-ne...
If the controller is still under warranty, the repair/replacement is free. If the warranty has expired, it will cost you a fee depending on the type of controller you own. You can check out Microsoft's out of warranty service cost here support.xbox.com/en-US/help/hardware-ne...
Hope this helps!
