The deadline looms. Your report must be in by the end of the day. You’ve done the research; you just need to write it up. Then the phone rings. That’s OK, it only takes five minutes to answer a colleague’s queries and crack on. But before you get back to the task in hand, someone else stops by your desk to ask for something, and your computer alerts you to the arrival of a string of emails. That takes another five minutes and . . . now where are you with that report? You can’t recall. If only you could focus.
Daniel Goleman may be able to help. The American psychologist is best known for introducing the world to the concept of “emotional intelligence”. Now