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For General Questions About COVID-19
The public may contact the New York State Department of Health (NYSDOH) 2019 Novel Coronavirus hotline at 1-888-364-3065 to speak with a NYSDOH expert who will answer questions, Monday – Friday from 8:00 am – 8:00 pm. Or visit online (ny.gov/coronavirus) to get more information about the coronavirus. If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: coronavirus.health.ny.gov/covid-19-testing.
Please note: We are not a public testing facility for COVID-19.
ORANGE COUNTY RESIDENTS
If you are an Orange County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Orange County Department of Health at 845-291-2330.
SULLIVAN COUNTY RESIDENTS
If you are a Sullivan County resident and have recently traveled outside the U.S. and have questions regarding coronavirus (COVID-19), please contact the Sullivan County Department of Public Health Services at 845-292-5910.
To continue to meet patient needs, while protecting our healthcare workers, Garnet Health is transitioning to a telecommunication process for questions regarding open balances, self-pay after insurance, self-pay, payment arrangements or financial assistance status. Please do not come to the billing office to ask questions.
If your question is about an open self-pay balance, recent payment or financial aid status, please contact Bolder at 888-280-8432.
For all other inquiries, please follow up with a Garnet Health representative by email to [email protected].
To speak to a representative please call:
- Garnet Health Medical Center / Garnet Health Doctors/ Urgent Care: 845-333-7880
- Garnet Health Medical Center – Catskills / Garnet Health Doctors / Urgent Care: 845-333-8989
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including much-needed healthcare workers. Contact your local health department and follow their advice. In Orange County call 845-291-2330. In Sullivan call 845-292-5910.
Convalescent plasma is a complex therapy being evaluated by researchers as treatment for patients with serious or immediately life-threatening COVID-19 infections, or those judged by a healthcare provider to be at high risk of progression to severe or life-threatening disease. For information about donating plasma, members of the general public who tested positive for COVID-19, and are fully recovered, can contact the American Red Cross at www.redcrossblood.org/plasma4covid or The New York Blood Center at www.nybc.org/donate-blood/convalescent-plasma/.
Public Testing for COVID-19
We are not a public testing facility for COVID-19.
If you suspect that you are infected with coronavirus COVID-19, or have been in contact with someone with coronavirus, do not go to the hospital or to your doctor. You could infect other people including vital healthcare workers.
Stay home and call your doctor or your local health department (DOH) and follow their advice. Orange Co. DOH – 845-291-2330. Sullivan Co. DOH – 845-292-5910. Call 911 in an emergency.
COVID-19 PUBLIC TESTING
If you have symptoms and would like a test, please click this link to the NYSDOH testing sites: coronavirus.health.ny.gov/covid-19-testing
Orange County Public Health Alert
Standing Isolation Orders for Persons Testing Positive for COVID-19
Persons who test positive for COVID-19 are subject to a mandatory isolation order issued by the Orange County Department of Health (OCDOH) whether symptomatic or asymptomatic. As of March 31, 2020, OCDOH has now issued Standing Mandatory Isolation Orders. All persons testing positive for COVID-19 must travel directly to their home and/or remain at their home residence and remain isolated until meeting the recovery criteria defined below.
RELEASE OF SYMPTOMATIC INDIVIDUALS ON ISOLATION
- Symptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation once they meet the following conditions: o At least 3 days (72 hours) have passed since recovery, defined as resolution of fever without the use of fever-reducing medications; AND
- Improvement in respiratory symptoms (e.g., cough, shortness of breath); AND
- At least 7 days have passed since symptoms first appeared.
- This approach will prevent most, but may not prevent all, instances of secondary spread. The risk of transmission after recovery is likely substantially less than that during illness.
- To further reduce the risk, individuals returning from isolation should continue to practice proper hygiene protocols (e.g., hand washing, covering coughs) and avoid prolonged, close contact with vulnerable persons (e.g. compromised immune system, underlying illness, 70 years of age or older).
RELEASE OF ASYMPTOMATIC INDIVIDUALS ON ISOLATION
- Asymptomatic individuals who were confirmed as having COVID-19 may discontinue home isolation under the following conditions:
- At least 7 days have passed since the date of their first positive COVID-19 diagnostic test; AND
- The individual has had no subsequent illness.
STAY HOME – STAY SAFE
If you have questions, please call Orange County Department of Health at 845-291- 2330.
Additional Community Resources: