All our listed items are stock of our suppliers however, in rare cases, the stock might become unavailable. In that case, we will refund you in full for the order. Items are drop shipped from an overseas location. Your package on arrival into the country may be inspected at customs. Orders can not be cancelled once shipped.
Certain products can take 5-10 working days to process and therefore tracking details may be delayed.

Registered Airmail option: This is the most economical option available. Packages will be delivered to your local PEP Store for collection by you. 
International Courier Service: Is available as an alternative option at a different charge. Deliveries to Outlying Areas via International Courier Service will be delivered to your local PEP Store. You will then need to collect it from the store. If you have selected a shipping option on an item that may not ship with that selected shipping method, we will make contact with you offering if available, alternative shipping options before we can process your order. 

VERY IMPORTANT, PLEASE READShipments may attract additional costs. These costs are admin or disbursement fees charged by the courier upon delivery usually when an item or shipment has attracted duties/customs charges. These costs are for your responsibility. If contacted, please provide your ID Number for customs to allocate the shipment clearance to your name. Should you not receive your goods ordered within 45 business days of the shipment being dispatched from the supplier, you will be refunded in full for the item or order or alternatively, we will resend the goods at our expense if this is an option you prefer.Please ensure the specifications of the items you order are fit for your purpose or intended use.Deliveries are only within South Africa.

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